Expert help. When you need it.

Get help with your existing service, find technical resources or discuss a support requirement before you order.

Open a support ticket

Use the existing customer portal for technical assistance and service issues.

Manage your account

Access billing, account information and existing services.

Talk to our team

Call +1-305-324-1616. Published phone support hours are Monday–Friday, 7AM–5PM Eastern.

A clearer path to help.

Include the affected service, when the problem started, what changed and any useful error messages. Keep passwords, private keys and other secrets out of public enquiries.

Explore your options.

Free dedicated server setup assistance

Up to 3 hours of free Setup Assist for new customers during the first 30 days, covering supported basic services and eligible cPanel migrations.

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Managed dedicated server hosting

Add system administration, monitoring, firewall management and managed backup to your Miami dedicated server.

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60-minute hardware replacement

Dedicated server hardware support with 24/7 monitoring and a 60-minute free hardware replacement policy.

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Service level commitments

Understand the service commitments and support process for your ServerPronto hosting plan.

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