Open a support ticket
Use the existing customer portal for technical assistance and service issues.
Get help with your existing service, find technical resources or discuss a support requirement before you order.
Use the existing customer portal for technical assistance and service issues.
Access billing, account information and existing services.
Call +1-305-324-1616. Published phone support hours are Monday–Friday, 7AM–5PM Eastern.
Include the affected service, when the problem started, what changed and any useful error messages. Keep passwords, private keys and other secrets out of public enquiries.
Up to 3 hours of free Setup Assist for new customers during the first 30 days, covering supported basic services and eligible cPanel migrations.
Learn moreAdd system administration, monitoring, firewall management and managed backup to your Miami dedicated server.
Learn moreDedicated server hardware support with 24/7 monitoring and a 60-minute free hardware replacement policy.
Learn moreUnderstand the service commitments and support process for your ServerPronto hosting plan.
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