Expert help. When you need it.
Get ServerPronto support through the existing customer portal or call +1-305-324-1616.
Learn more60-minute hardware replacement
Your dedicated-server lease includes support for the physical hardware, with on-site technicians and a 60-minute free hardware replacement policy.
Hardware support, day and night.
Our technicians monitor dedicated-server hardware 24/7/365 in a temperature-controlled facility. When a hardware failure occurs, the team diagnoses and replaces the failed hardware under the replacement policy. Ask our team for the policy details that apply to your service.
Tested hardware. Configurations that fit.
ServerPronto tests its server hardware and replaces aging devices as part of maintaining the fleet. Compare CPU, memory, storage and RAID options to select a configuration suited to your application.
Leased hardware. Local expertise.
Your monthly lease keeps the hardware in expert hands. If a drive, RAM or power supply fails, our on-site team handles replacement at no additional hardware cost under the service terms.
Make an incident easier to diagnose.
Report the affected server, observed symptoms, timing and relevant diagnostic information through your customer support portal. Do not send passwords or private keys in a public enquiry.
Protect the data as well as the hardware.
Hardware replacement is different from data recovery. Maintain backups and recovery procedures appropriate to your applications, and ask about managed backup options.
Explore your options.
Managed Data Backup
Explore managed data backup with ServerPronto. Review hosting requirements, configuration options and support for your environment.
Learn moreService level commitments
Understand the service commitments and support process for your ServerPronto hosting plan.
Learn moreLet’s find the right fit.
Choose a monthly package or talk with our team about your requirements.