Cloud Hosting FAQ
General
What is a Cloud Server?If I am not using my server, do I still have to pay for it?
How does a Cloud Server compare with a Dedicated Server?
Are Dedicated Cloud Servers the same as Virtual Private Servers (VPS)?
Can I transfer data between Cloud Servers without bandwidth charges?
I want to scale my plan, what do I do?
How much CPU do I get?
Can I upgrade dedicated resources without upgrading my entire plan?
Can I use my own image for a Cloud Server?
General
What is a Cloud Server?Imagine being able to move an active server from one host server to another without ever loosing connection to vital services. Being able to provision a server or upgrade a server's hardware on the fly. This is the idea behind Cloud Servers. Totally customizable, each Cloud Server gives you full root access to your Linux distribution or Adminstrator access to your requested Windows version. Your price depends on how large a server you buy.
Based on VMWare Virtualization technology, Cloud Servers brings the power and high availability of the cloud to the dedicated server model. Just like a dedicated server, your Cloud Server provides total access for you to run anything you want on a fault tolerant platform.
If I am not using my server, do I still have to pay for it?
We do not allow for an "Offline" mode. There are some resources being used by the server even if it is not powered on. If you need to stop the billing cycles, the account must be canceled and the server will be deleted.
How does a Cloud Server compare with a Dedicated Server?
Our Dedicated Cloud servers and standard Dedicated Servers (https://www.serverpronto.com) have more similiarities than differences. Both allow full access to the operating system and applications. Both allow hosting of the same applications and services. Both run on server grade hardware. The differences are that Cloud Servers use virtualization to share hardware with other Cloud Servers and to provide platform high availability.
Are Dedicated Cloud Servers the same as Virtual Private Servers (VPS)?
No, Cloud Servers are hardware and network fault tolerant and utilize high availability (HA) features to keep your services online and available. Most VPS offerings home your server on a single independent hardware platform. A Cloud Server reserves promised resources while most VPS offerings do not guarantee the resources that you are paying for. This means resources are always available when you need them and additional resources may also available on demand.
Can I transfer data between Cloud Servers without bandwidth charges?
Yes, if desired we can add secondary network adapters and a private ip address range to use between servers.
I want to scale my plan, what do I do?
All plans are "a la carte". Each item which is upgradable can be upgraded to the available options on the order form for the listed price.
How much CPU do I get?
Cloud Server host machines have quad core processors. Each Cloud Server is assigned a single virtual CPU as the minimum configuration. Additional CPUs can be assigned on a "a la carte" basis. Each CPU is given the same priority in the cycling process, this allows a customer with 4 CPU's to access the CPU cycles 4 times as often as a customer with a single CPU. In addition to these guaranteed minimum CPU cycles all Cloud Servers are capable of bursting, this allows Cloud Servers utilization of any excess CPU cycles that are available on the host machine.
Can I upgrade dedicated resources without upgrading my entire plan?
All plans are "a la carte". Each item which is upgradable can be upgraded to the available options on the order form for the listed price.
Can I use my own image for a Cloud Server?
Yes. In the Managed Cloud environment we can provide details on the image type we would require you to provide as a Cloud Server image. In the Dedicated Cloud environment, the customer has full control and all images are developed and installed by the customer.




